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Frequently asked questions
Find answers to common questions about Insight, from setup to advanced features and security.
How do I start?
Sign up for a free account on our website. You'll have immediate access to the platform with sample datasets to explore. Our onboarding guide walks you through creating your first pipeline in minutes.
Is my data secure?
Yes. We take data security and privacy very seriously. All your uploads, generations, and projects are encrypted in transit and at rest. We use industry-standard security practices, and your data is never used to train models unless you explicitly opt-in. We are also GDPR compliant.
Can I integrate existing tools?
Absolutely. Our platform offers powerful integrations via API, webhooks, and direct connections with popular tools like Discord, Figma, Adobe Suite (via plugins), Midjourney, Runway, and custom workflows through Zapier or Make. You can also connect your own storage (Google Drive, Dropbox, S3) and external model endpoints.
What about scaling?
Our infrastructure is built to scale with you. Whether you're generating 10 images or 100,000+, the platform automatically handles load balancing and GPU allocation. You can upgrade your plan at any time for higher concurrency, faster generation speeds, and priority queue access. Enterprise users get dedicated resources and custom scaling SLAs.
Do you offer support?
Yes. All users have access to in-app help and our comprehensive knowledge base. Paid subscribers get priority email support, and higher-tier plans include live chat and dedicated account management.
How do credit rollovers work?
Unused credits roll over to the next month automatically, up to a maximum of 3 months (depending on your plan). This gives you flexibility if your usage varies month to month. Rollover credits are used before new monthly credits.
How does billing work?
We offer flexible monthly and annual billing (with 20% discount on annual plans). You can upgrade, downgrade, or cancel anytime. All plans are prepaid, and you’ll only be charged for the tier you select. We accept all major credit cards, PayPal, and bank transfers for Enterprise plans. Invoices are available in your account dashboard.
What support options are available?
We offer multiple support options to help you at every step: all users have access to our comprehensive In-app Help Center with tutorials, guides, and FAQs. Community support is available through our active Discord server for quick tips and peer assistance. Paid plan users receive priority email support with responses typically within 24 hours.